Antitrust:2 Million Euros Fine for Costa Crociere

05 luglio 2019

The Italian Competition Authority imposed a fine of two million euros on COSTA CROCIERE S.p.A. after ascertaining an improper commercial practice in violation of Articles 21, 22, 24 and 25 of Legislative Decree 206/2005 (Consumer Code).

The aforementioned business did not provide consumers with correct and timely information about the Madagascar’s state of health emergency when selling and organizing two cruises named "neoRiviera" and "Paradisi sul mare", while also hindering the exercise of consumer rights pertaining to travel schedule changes.

Following the plague epidemic that occurred in Madagascar beginning in August 2017, Costa Crociere modified the stopovers scheduled for the cruises in question departing in October and December 2017, respectively, without providing consumers with timely communication; said consumers were informed of the need to change the originally planned itinerary after departure in the first case and right before the departure date in the second case. The timing and manner in which the schedule changes were communicated effectively hindered consumer choices; consumers should have had the right to decide whether to withdraw from the contract or take advantage of the cruise without the stops planned in Madagascar, in this case with a reasonable price reduction.

Costa Crociere should have implemented all the necessary measures to make consumers aware, from first contact and in any case before departure, of the health risk situation existing in the countries advertised as tourist destinations. On the contrary, Costa Crociere continued to advertise and sell the cruises in question, including stops in Madagascar, even after health emergency announcements were made by local authorities and the Ministry of Health, without warning consumers of the possibility of travel schedule changes.

Retrieved from ICA

Archivio news

 

News dello studio

set20

20/09/2019

Nuovo Codice di condotta per i sistemi informativi gestiti da soggetti privati in tema di crediti al consumo, affidabilità e puntualità nei pagamenti

Il Garante per la protezione dei dati personali ha approvato le nuove regole per i sistemi di informazione creditizia nella digital economy, prevedendo maggiori tutele per i consumatori censiti nelle

set18

18/09/2019

The Oversight Board of Facebook

On September 17, 2019, Facebook announced that it has been establishing an Independent Oversight Board, describing its structure and its relationship to Facebook in the form of a charter.   This

set18

18/09/2019

Territorial scope of the GDPR

The territorial scope of General Data Protection Regulation (the GDPR) is determined by Article 3 of the Regulation and represents a significant evolution of the EU data protection law compared to the